We are legally required to disclose any donations, contributions or gratuities which amount to £250.00 or more over a 12-month period that have been paid to a third party connected with the funeral sector which do not relate to a cost incurred or service provided.

We can confirm that no payments have been made in relation to the above statement, since trading as Reflection Funeralcare Limited.

Reflection Funeralcare trades as a limited company number 15377120 registered in England and Wales at 66 Blunts Lane, Wigston, Leicester, LE18 2HA. 

The directors of this company are Ryan Ball and William Crane, who also own the company.

None of the directors have a beneficial interest in any other funeral related business, price comparison, website, crematoria, or group. 

Through these terms and conditions, the company is Reflection Funeralcare Limited trading as Reflection Funeralcare Limited. We acknowledge that the Company’s obligations and responsibilities should be clearly defined to our clients, who should also be aware of the level of protection offered to them and of their obligations to the Company. The Company has no means of establishing who has the legal right to arrange a funeral and will therefore contract with any person that presents themself to have the authority to arrange the funeral whether as Next of Kin, Executor of the Estate, acting on the instructions of at least one of those individuals (or in the absence of such an individual), in their own capacity to arrange the funeral known as the client within these terms of business.

The Company will employ experienced and capable staff who will do their best to ensure that the requests of its clients are met. During the contract period, the Company representative may not be aware of individual family circumstance and as these may be disclosed, it can mean that certain requests may not be able to be met.

In these situations, the Company will assist in making alternative arrangements but does not accept any liability for additional costs or losses that may arise.

Funeral or Cremation Dates, and any additional third-party services cannot be guaranteed until final bookings are made, and confirmation received from all parties involved.

Even after confirming details to its client, it may be that the Company is forced to make other minor changes to arrangements and timings due to reasons beyond their control, so it is important to remember that timing is not the importance of this contract.

Wherever possible any changes needed will be notified to the Client in advance however the Company accepts no liability for delays caused by a third-party supplier or any other factor outside of its control and in such circumstances the Companies charges will remain payable in full.

The company will always attempt to contact its client to agree to any changes, however that is not always possible.
If the Company cannot contact the Client, it assesses the situation and acts on behalf of the client in what it believes to be the best interests of the Client.

Following the clients Arrangement Meeting, the Company will then provide an estimation, estimating the price of the goods and services it has agreed to supply, both directly and through any third-party suppliers and a reasonable indication of charges likely to be incurred from them.

It is the Client's responsibility to advise the Company if any of the instructions do not reflect their wishes, as soon as possible so this can be amended. 

The Company will transfer the deceased person to its premises as they are presented at the point of collection.

All underwear, socks, nightwear, and/or soiled outer garments are treated as clinical waste and disposed of appropriately.

All other garments are removed (unless instructed by the client not too) and held for 7 days after which time, if they are not collected (and without further notice) will be disposed of in any way deemed appropriate by the Company.

All valuables or keepsakes with the deceased person at the time of collection are recorded by the company and dealt with in accordance with the Client's instruction. 

The Company is not responsible for its safekeeping and accepts no liability in the event of loss or damage this includes jewellery or any other keepsake item that is provided to the company for placement into the coffin, left with or on the deceased person during visits to the chapel of rest. 

The company's method of movement during a funeral service is to shoulder carry a coffin, but under Manual Handling Regulations a risk assessment will be carried out prior to the movement. 

If this assessment indicates there may be an avoidable risk, the Company may choose to deploy the use of either a wheeled bier, additional staff, or both.

The Contract Under the Consumers Contract (Information Cancellation and Additional Charges) Regulations 2013 any Client signing a contract with the Company in their home or place of work, have a right to cancel within a period of 14 days (day one being the day the contract is signed).

If the Client wishes to cancel this contract, the cancellation must be received by telephone call in the first instance, followed by written confirmation (e-mail is acceptable) addressed to:

The Directors, Reflection Funeralcare, 66 Blunts Lane, Wigston, Leicester, LE18 2HA. 

Email address –[email protected] please reference this email / Letter with the deceased's details and the clients.

If the deceased has already been transferred into our care, there will be a cancellation fee applicable to the client. If third party arrangements have already been made, and there is a cancellation fee from them, this will also be a cost for our client to cover through the cancellation policy.

The Company requires a 50% deposit payment once the deceased is in our care. This is to cover the payment for the service / cremation and coffin in advance of the funeral date.

If there are any specific circumstances including the hiring of specialist cars, coffins, or the purchase of graves this will also need to be paid in advance.

The company will produce its final invoice for the client at least 14 days (about 2 weeks) before the date of the funeral, if time allows.  

The final invoice may vary from the estimate as it will include any goods or services that may have been instructed since the estimate was generated.

Any values of third-party costs may be updated to their usual gross price if different to the estimated value. 

The Company will forward the final invoice to another person if instructed by the Client. However, the Client is personally responsible for the full payment of all charges and disbursements.

Re-directing the final account does not discharge that responsibility.

The Client remains responsible until payment is received in full. 

The Company requires a 50% deposit payment once the deceased is in our care.
This is to cover the payment for the service / cremation and coffin in advance of the funeral date.

If there are any specific circumstances including the hiring of specialist cars, coffins, or the purchase of graves this will also need to be paid in advance.

Payment in full must be made 7 days before the set funeral date. 

This includes - any outstanding balance remaining if either is not paid or covered in full (if applicable) by the person to whom the final invoice was re-directed, the Department of Works and Pensions or the administrator of the deceased person's estate, In any of these case’s the Client is responsible for ensuring payment within the payment terms set out below:

a. The Company retains the ownership of all goods, service, and third-party supplies for a specific contract until payment for the full and final invoiced amount is received.

b. The Company does not make a surcharge for payments made by debit or credit card; however, we cannot accept American Express or Reward Credit Cards.

c. The final account is due for payment 7 days before the funeral date, unless otherwise agreed in writing.

If the Client or other person to whom the account has been passed fails to pay us, this may incur delays to the funeral arrangements / date.

The Company may charge interest of any accounts not settled. Interest will be charged following the next day the final account was due.

At a rate of 2%, added on that first calendar day, plus a further 2% to any outstanding balance of the first day of each calendar month thereafter until paid in full.

If, at its absolute discretion, The Company does deem it necessary, the account will be passed on to a Solicitor, Collection Agency or Court and add all associated charges and additional fees to the outstanding balance for settlement by the Client.

It is important to note that we are cashless premises, and we cannot and do not store cash on site. All payments need to be made via bank transfer, which will be provided on invoicing.

Many clients wish to have a cash donation box at the funeral to be later donated to a charity in memory of their loved one.

This is something we can do and organise. You will need to sign and nominate a trusted family or funeral party member to receive this donation if you do not want to receive this on the day after the service. The funeral director will not be able to return with any donations to the premises. 

Where possible we encourage our client to collect the ashes directly from the crematorium or to nominate a member of the family to collect on their behalf. This will need to be agreed & signed for at the arrangement's appointment by both the client and family member. 

If the client cannot and does not have someone available to nominate, we can collect them on your behalf, there will then need to be an arranged appointment for the ashes to be delivered and signed by the client on the same day.

If we are unable to deliver the ashes on the same day, these will be returned to our premises.

We will endeavour to take all reasonable steps to contact the client/NOK for the ashes to be collected, however if there is no response under s54 (6) the Funeral director will return them to the crematorium where under s55 this will become the crematoriums onus to ascertain the applicants wishes and failing that retain or dispose of them. 

If the Client has a complaint or concern about the service provided, please contact your dedicated Funeral Arranger in the first instance, if they are unable to satisfy your complaint please contact the Company in writing - addressed to:

The Directors; Ryan Ball, William Crane, 66 Blunts Lane, Wigston, Leicester the complaint will need to be in writing an email will not suffice on this occasion.

They will look into this for you and try to resolve however if this still does not resolve your complaint they will be able to assist you with furthering your complaint.

*prices correct at the time of publishing

• Attended Funeral (Funeral Director’s charges only) This is a funeral where family and friends have a ceremony, event or service for the deceased person at the same burial or cremation.
  From £1745.00
  
• Taking care of all necessary legal and administrative arrangements.
  £675.00
• Collecting and transporting the deceased person from the place of death (normally within 15 miles of the Funeral Director’s premises) into the Funeral Director’s care.
  In Hours - £195.00
  Out of Hours - £250.00
• Care of the deceased person before the funeral in appropriate facilities. The deceased person will be kept at the Funeral Director’s premises.
  £275.00
•  Providing a suitable coffin – this will be made from an oak veneer.
  £425.00
•  Viewing of the deceased person for family and friends, by appointment with the Funeral Director (where viewing is requested by the customer).
  No Charge in office appointed hours.
• At a date and time, you agree with the Funeral Director, taking the deceased person direct to the agreed cemetery or crematorium (normally within 20 miles of the Funeral Director’s premises) in a hearse or other appropriate vehicle.
  £200.00

*prices correct at the time of publishing

• Burial (Funeral Director’s charges only)
  From £999.00
• Cremation (Funeral Director’s charges plus the cremation fee)
  £1,395.00

*prices correct at the time of publishing

• Doctor's Fee's-
  No Longer applicable to deaths after 09/09/2024
  £82.00
• For both an Attended and Unattended funeral burial funerals - the burial fee
  - In this local area, the typical cost of the burial fee for local residents is: For a new grave, you will also need to pay for the plot; for an existing grave with a memorial in place, you may need to pay a removal/replacement fee.
  In addition, the cemetery may charge a number of other fees. This fee(which is sometimes called the interment fee) is the charge made for digging and closing a new grave, or for reopening and closing an existing grave.
  From £200.00
• For an Attended Cremation funeral, the cremation fee.
  In this local area, the typical cost of the cremation fee for local residents is:
  From £800.00
  

*prices correct at the time of publishing

• Additional Mileage
  price per mile
  £1.50
• Additional transfers of the deceased person's body
  e.g to their home or to a place of worship.
  £375.00
• Collection and delivery of ashes (within 25 mile radius)
  NO CHARGE
• Embalming
  £150.00
• Funeral Officiant
  e.g celebrant, minister of religion etc.
  £225.00
• Newspaper Notices
  From £110.00
• Online Notices
  From £30.00
• Organists
  £65.00-125.00
• Bag Piper
  From £155.00
• Dove Release
  From £130.00
• Web Casting
  From £85.00
  
• Order of Service Sheets
  From £66.00
• Church Service Fee's
  Available on request.

*prices correct at the time of publishing*

Gilroes
Webcast - £85.00
Slideshow - £70.00
Pro-Tribute - £85.00

Great Glen
Webcast - £70.00
Slideshow - £70.00
Pro-Tribute - £85.00

Loughborough
Webcast - £54.00
Slideshow - £49.00
Pro-Tribute - £74.00

South Leicestershire / Countesthorpe
Webcast - £85.00
Slideshow - £70.00
Pro-Tribute - £90.00

*prices correct at the time of publishing
**Full Burials - Grave digging is an additional cost between £375.00 -£550.00

• Anstey
  Grave Purchase
  Resident - £350.00
  Non Resident - x
  Interment Fee
  Resident - £250.00
  Non Resident - £1000.00
• Birstall
  Grave Purchase
  Resident - £256.00
  Non Resident - x
  Interment Fee
  Resident - £500.00
  Non Resident - Varies
• Desford
  Grave Purchase
  Resident - £200.00
  Non Resident - £2000.00
  Interment Fee
  Resident - £200.00
  Non Resident - £200.00
• Groby
  Grave Purchase
  Resident - £284.00
  Non Resident -x
  Interment Fee
  Resident - £289.00
  Non Resident - x 
• Kirby Muxloe
  Grave Purchase
  Resident - £712.00
  Non Resident - x
  Interment Fee
  Resident - £209.00
  Non Resident - £417.00
• Leicester City
  (from)
  Grave Purchase
  Resident - £1570.00
  Non Resident - £3140.00
  Interment Fee
  Resident - £900.00
  Non Resident - £1800.00
• Markfield
  Grave Purchase
  Resident - £715.00
  Non Resident - P.O.A
  Interment Fee
  Resident - £605.00
  Non Resident - P.O.A
• Newtown Linford
  Grave Purchase
  Resident - £300.00
  Non Resident - x
  Interment Fee
  Resident - £280.00
  Non Resident - P.O.A
• Thurcaston & Cropston
  Grave Purchase
  Resident - £450.00
  Non Resident - £1350.00
  Interment Fee
  Resident - £240.00
  Non Resident - £720.00
  

*prices correct at the time of publishing
**cremated remains - grave digging is an additional cost between £80.00 - £125.00

• Anstey
  Resident - £350.00
  Non Resident - x
  Resident - £250.00
  Non Resident - £1000.00
• Birstall
  Resident - £256.00
  Non Resident - x
  Resident - £120.00
  Non Resident - £360.00
• Desford
  Resident - £95.00
  Non Resident - x
  Resident - x
  Non Resident - x
• Groby
  Resident - £158.00
  Non Resident -x
  Resident - £150.00
  Non Resident - x
• Kirby Muxloe
  Resident - £587.00
  Non Resident - x
  Resident - £209.00
  Non Resident - £417.00
• Leicester City
  (from)
  Resident - £855.00
  Non Resident - £1710.00
  Resident - £310.00
  Non Resident - £620.00
• Markfield
  Resident - £373.00
  Non Resident - P.O.A
  Resident - £237.00
  Non Resident - P.O.A
• Newtown Linford
  Resident - £210.00
  Non Resident - P.O.A
  Resident - £237.00
  Non Resident - P.O.A
• Thurcaston & Cropston
  Resident - £255.00
  Non Resident - £765.00
  Resident - £110.00
  Non Resident - £330.00

*prices correct at time of listing
** May have a reduced fee on certain times of day.


Gilroes
Attended - £1040.00
Unattended - £470.00

Great Glen
Attended-
(Mon-Wed) £1255
(Thurs-Fri) £1325
Unattended- £545.00

Loughborough
Attended-
(Mon-Wed) £1250.00
(Thurs-Fri) £1350.00
Unattended- £550.00

South Leicestershire
*Some restrictions may apply

Celebration of Life - £1075
Premium Celebration of Life -£1165

* prices correct at the time of publishing

Markfield
Full Burials
Purchase - £715.00
Interment - £425.00
Cremated Remains
Purchase - £209.00
Interment - £153.00

The Willows
Full Burials
Purchase - from £700.00
Interment - £495.00
Cremated Remains
Purchase - from £250.00
Interment - £195.00

Prestwold
Full Burials
Purchase - £790.00
Interment - £470.00
Cremated Remains
Purchase - £290.00
Interment - £210.00

Scraptoft
Full Burials
Purchase - 790.00
Interment - £470.00
Cremated Remains
Purchase - £290.00
Interment - £210.00